SAP Note 25110 - Cash sale: Mode of operation

Symptom:

Cash sale does not work INTERNALLY as expected !!!!!

Additional key words

Cash sale

Solution
The following describes how cash sale works.
By cash sale, we mean a business transaction where the customer deals directly with the salesperson, receives an invoice as documentation for the transaction and pays it directly if necessary.
Posting the sales order initiates a delivery. If the customer has already received the goods, this delivery should not be relevant for picking. If the customer goes to a warehouse to pick up the goods, the delivery should be relevant for picking. Even the sending of the goods can be supported via normal delivery processing.
In cases where the transaction goes as expected by the salesperson and the buyer, that is, where the customer receives the goods and is satisfied with them, the transaction can be seen as completed. The goods issue of the delivery should now be carried out in batch (an example of this is contained in note 30672), and billing and transfer to FI is carried out by the billing collective processing.
If the transaction does not run quite so smoothly, then a manual intervention is necessary. If the goods, for example cannot be found in the full amount in the warehouse, the delivery quantity should be changed. If the customer is later dissatisfied with the price because for example, the goods are scratched but the customer still wants them, then the price can be changed in the sales order. In extreme cases, the entire transaction starting with the delivery can be deleted. It is also possible to initiate a subsequent delivery if a part of the delivery is damaged during pickup and replacement stock is not available, but the customer has already paid for the total quantity. If changes are made, a new invoice can be created by repeated printout from the sales order.
The complete transaction, consisting of the sales order and one or more deliveries, can be adapted to the current requirements either by changing the sales order or the deliveries. Only with complete goods issue of the deliveries - which reflects the goods movement really carried out - can the sales order be billed if the order quantity corresponds to the goods issue quantity. Otherwise, the sales order must be adapted so that the delivered and the billed quantities agree.