For co-payment/down payment processing, postings are carried out from
IS-H into Financial Accounting. For the correct processing of the
transactions, a series of Customizing functions are necessary both
in FI and IS-H.
These are described in detail in the Implementation Guide IS-H.
Furthermore, further documentation on each individual parameter can
be found via the F1 help.
For documentation concerning the necessary settings in Financial
Accounting, please refer also to the application manuals and the
Implementation Guide for FI.
Possible causes of error for co-payment/down payment processing:
1.) Missing requirements for the posting
2.) Incorrect Customizing in IS-H
3.) Incorrect Customizing in FI
4.) Other errors
The most important question for the error search is: Has the co-payment already functioned or are you in the entry phase?
If the co-payment has already functioned, you should try to find out which setting was changed. If necessary, ask other co-workers from FI and/or ISH, whether and in which areas changes were made.
If you are in the entry phase you should try first to activate the postings within the financial accounting only. In the process, post exactly as you expect it later from ISH.
Only after successful posting in FI, should you then post from ISH. In this way you are certain to quickly recognize possible errors in FI- customizing.
Check list for possible problem sources:
1.) Missing requirements for posting
- Is Financial Accounting linked at all?
- Are the FI functions available?
- Are the customers created in Financial Accounting?
- Is the correct co-payment procedure defined for the guarantor?
(possibly control using the guarantor type!)
This type of error is neutralized by the transaction, please also refer to the long text for the respective error message.
2.) Customizing IS-H
- Is the parameter Co-payment requirement completely maintained?
- Is the parameter Co-payment completely maintained?
- Is the parameter Down payment requirement completely maintained?
- Is the parameter Down payment completely maintained?
- Is the parameter Link co-payment insurance negotiation
maintained?
Please read the Implementation Guide and refer to the F1
documentation for every parameter.
If problems occur, please specify which parameters are not
maintained and why.
==> This type of error is partially neutralized by the
transaction (if, for example, a parameter value is mandatory),
and manifests itself partially through error situations in
which the FI transaction is displayed (for example, incorrectly
or incompletely defined FI transactions. Sometimes, they also
remain undiscovered at first (example: no payment methods are
entered, these do not then appear on the document) and only
become manifest with the following steps.
- Are the communication tables set correctly?
The down payment/co-payment is implemented in IS-H with the
"SmartCall" method. For this, a series of entries are necessary
in the corresponding communication tables that are delivered by
SAP. However, adjustments may be necessary if you define, for
example, a new institution.
Please use the function "Check configuration".
This type of error is neutralized by the transaction, please refer to the long text of the error message.
3.) Customizing FI
The posting keys, special general ledger procedures, document
types, control indicators, control accounts, bank accounts,
payment methods, dunning areas and dunning keys used for
processing the co-payment/down payment in IS-H must have the
correct features and be the same as those used for
co-payment/down payment.
Please also refer to the Implementation Guide in IS-H for the
topics co-payment and down payment.
If problems occur, you should know the settings in question in
Financial Accounting.
Please consider the following points in particular:
- Are the field attributes suitable for co-payment/down payment?
- Are the features of the G/L accounts suitable?
==> Errors of this type generally result in the FI transaction
being displayed. Please note the corresponding error message.
4.) Other errors
- Do the necessary authorizations exist?
- If customer-specific posting strings are created: Were the
conventions regarding the function module name and the
interface adhered to?
- Are the processing options of FI correctly matched? Certain
settings change screens, which may make it so the screen fields
can no longer be filled automatically by IS-H.
Test whether the desired postings can be directly performed in financial accounting. In so doing, use the operations which you placed in ISH customizing.
Additional key words
Co-payment, down payment, Customizing, Consulting
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