SAP Note 27547 - Winhelp: R/3 Multimedia Disp. window remains

Symptom:

When you call Windows Help from R/3, the popup 'R/3 Multimedia Dispatcher' appears as soon as the Windows Help is displayed, and does not close. In the task list, you can see that a new task 'help_04' is created whenever the Help is called, and does not close by itself.

Cause and prerequisites

Program Help_04.EXE, delivered with the 2.2F SAP-GUI, causes this phenomenon to occur under certain circumstances.

Solution
If you want to be able to go back to an older SAP-GUI (Release 2.2..), copy the program Help_04.EXE from the directory of this SAP-GUI into the directory of the 2.2F SAP-GUI you are using.
Note that it is not possible to copy the program from an older 32-bit SAP-GUI into the current 16-bit SAP-GUI.
Save the program Help_04.EXE under another name before you overwrite it.
You can also copy the current version of program HELP_04.EXE from the SAPSERV3 or SAPSERV4 server.

Usable in R/3 Release 2.2.. and 3.0..
The current version of the program HELP_04.EXE is on SAPSERV3 and SAPSERV4.
The 16-bit version can be found in the directory 'dist/help_04/16bit/help_04.exe'
The 32-bit version can be found in the directory 'dist/help_04/32bit/help_04.exe'
Requirement: You have access to SAPSERV3 or SAPSERV4 via FTP.
Enter the following commands and confirm every line with
open sapserv3 (or sapserv4 or sapserv4.sfo)
ftp (user ID = FTP)
ftp (password = FTP)
cd dist
cd help_04
cd 16bit (or cd 32bit)
bin (switch to binary mode)
get help_04.exe c:\temp\help_04.exe
close (end FTP session)
Open the SAP-GUI directory with the File Manager. Localize the program HELP_04.EXE in the SAP-GUI directory and copy it under the name HELP_04.SAV. Copy the program HELP_04.EXE from the directory C:\TEMP\... to the SAP-GUI directory.
If directory C:\TEMP\ does not exist, either create it or use another directory.

Additional key words

Winhelp Documentation Docu-CD R/3 Multimedia Dispatcher HELP_04.EXE