SAP Note 17099 - IS-H: Explanation of priority specifications

Symptom:

Priority of a notified problem is too high or too low.

Cause and prerequisites

Incorrect determination of the priority.

Solution
Explanation of the individual priorities.

Priority 1: very high
(e.g. system shutdown)
Priority 2: high
(considerable losses in production,
missing, unexecutable functions)
Priority 3: medium
(defective individual functions)
Priority 4: low
(customer requests, lack of documentation,
help requests)

Unfortunately, we had to correct your proposed priority after basic analysis of your problem. Please have understanding for this procedure.

The correct categorization of a problem is of great importance for adequate, smooth processing. Please take this into account for all further priority specifications.