SAP OSS Notes: SAP Note 16481 - Contacts at SAP (Germany)

Symptom:

Summary

Symptom

Who should the customer contact for which problem?
Telephone extension and fax number of SAP Germany

Other terms

Service numbers, Support Hotline, important phone numbers, Service Support Germany, Active Global Support, Customer Care, support requests

Service Numbers for Germany (Hotline):

As a German customer you can call the following service numbers in Germany from Monday to Friday, 8.00 am to 6.00 pm (except on national public holidays).

Customer Relationship Center:

All information about SAP and its solutions
Telephone: 0800/5 34 34 24 toll-free in Germany Fax: 0800/5 34 34 20 toll-free in Germany
E-mail: info.germany@sap.com
Abroad: 0180/5343424

You can contact SAP Active Global Support as follows:
For support questions regarding all SAP solutions, problem messages, service products, remote connection, service offers and maintenance offers as well as for suggestions and feedback or if no other contact person is available, contact our Customer Interaction Center (CIC):

Telephone: 01802/ 260 260
Priority 1 messages ( 7 x 24 h) 01802/ 260 260
Fax: (subject to charge services) 01805/ 34 34 30
E-mail: support.emea@sap.com
Complaints management sap support emea@sap.com

Network Service (remote connection)

Telephone: 01805/ 34 34 38
Fax: 01805/ 34 34 30

SAP Service Marketplace for customers and partners: www.service.sap.com

Important links on SAP Service Marketplace:
Notes www.service.sap.com/notes
Inbox www.service.sap.com/servicechannel
User maintenance www.service.sap.com/user-admin
System maintenance www.service.sap.com/system-data
Software www.service.sap.com/swcat
www.service.sap.com/swdc
Training courses www.sap.de/education

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Other important phone and fax numbers

SAP switchboard

Telephone: 06227/7-47474
Fax: 06227/7-57575

Shipping processing abroad

Telephone: 06227/7-43736
06227/7-41702
Fax: 06227/7-41497

Training center (training courses)

Telephone: 06227/7-41300
Fax: 06227/7-41601

Software Factory (CDs, upgrade documentation)

Telephone: 06227/7-44783
Fax: 06227/7-46192
SMP message under component XX-SER-FWFL-SHIP

For license key queries (not license key requests),
create a message:
SAP Business Suite Products under component: XX-SER-LIKEY
SAP Business One under component: SBO-BC-LIKEY

Contract department: contract.center.germany@sap.com

Schweickert company (for questions about ISDN, X.25, network technology, remote connection and so on)
Telephone: 06227/7-42959
Fax: 06227/7-48679

Remote Consulting 01805/343437

Competence Centers for partner companies:
Phone number Fax number
Partner Port 06227/73-2070

Business Object Center 0800/6647553 (within Germany)
mailto:bosapemea@sap.com
BULL 06227/73-1350 06227/73-1351
AddOn Systemhaus GmbH 07031/7177-0
DELL 06227/73-3640 06227/73-3640
Hewlett Packard 06227/357-165 06227/357-222
IBM 06227/73-1000
IBM/Infoservice 06277/ 73-1099
Informix Germany: 089/99613-0
iXOS Software AG 089/4629-0 089/4629-1199
Lotus Development 06227/73-1200
Microsoft 06227/73-1710
Oracle 06227/8398-0 06227/8398-999
Origin 06227/73-2460
Fujitsu Technology Solutions 06227/38-48791 06227/38487 3291 SUN SUN Microsystems 06227/356-0 06227/356-209

Important Notes:

Number Short text:

925690 Standard Ordering Procedures for SAP Software
826037 FAQ: SAP MaxDB/liveCache support
736045 Complaints concerning SAP AG Service & Support
998028 Message processing for customer-specific maintenance 560499 Global Support Customer Interaction: Telephone/fax/e-mail
422461 SAP Service Messages
532145 Ordering in Software Catalog
357160 CATS: Inconsistencies in table CATSDB
124703 Authorization for license key requests
103896 Message to request a license key
84855 Certified hardware
63945 SAP Service Systems Maintenance schedule
39507 Customer check list for production startup
38373 Support Center: Phone/fax numbers
35360 TCC Services required
16885 Unable to establish X.25 connection
14716 Questions on ISDN, remote connection to SAP
35010 Service connections: Composite note (overview))
12809 How to install license

SAP partners in the Partner Port in Walldorf

Accenture www.accenture.de
AddOn Systemhaus www.addon.net
Alpha Sapience Europe www.alphasapience.com
Arcplan Information Services www.arcplan.com
arvato systems Technologies www.arvato.de
ATOS ORIGIN www.atosorigin.com
Bearing Point www.bearingpoint.de
BeCom information systems www.becom.com
BlueCat Networks www.bluecatnetworks.com
BMC Software www.bmc.com
Bristlecone www.bcone.com
BULL SAS www.bull.com
CTI Consulting www.cti-consulting.de
CapGemini Germany www.capgemini.com
Citrix Systems www.citrix.de
Cognizant Technology Solutions www.cognizant.com
comgroup company for system integration www.comgroup.de
Computacenter www.computacenter.com
CONET Solutions www.conet.de
ConVista Consulting www.convista.de
Cronos Consulting www.cronosnet.de
CSC Germany Solutions www.cscploenzke.de
data world consulting www.dataworld.ch
Dell www.dell.com/de
Deloitte & Touche www.deloitte.com
Dematic www.dematic.com
Distributed Engineering Systems Software www.desys.com
DSAG German-speaking SAP user group (Deutschsprachige SAP Anwendergruppe) www.dsag.de
EASY Software www.easy.de
ecenta www.ecenta.com
EDS Operation Services www.eds.de
Egenera www.egenera.com
EMC Germany www.ca.com
FileTek www.filetek.com
Five1 www.five1.de
Fluid Operations www.fluidops.com
Fujitsu Siemens Computers www.fujitsu-siemens.com
Gavdi Germany www.gavdi.com
HCL Technologies www.hcl.in
Hewlett-Packard www.hp.com
IBM Germany www.ibm.de
ICW InterComponentWare www.icw.de
IDS Scheer www.ids-scheer.de
InduSoft Germany www.indusoft-germany.com
Infosys Technologies www.infosys.com
inPuncto Consulting www.inpuncto-gmbh.com
Intel www.intel.com
ISV EcoNet www.isv-econet.com
itelligence www.itelligence.de
Logica www.logica.com
LRS Levi, Ray & Shoup, Inc. Germany www.lrs.com
Meridium www.meridium.com
Microsoft Germany www.microsoft.com
Nakisa www.nakisa.com
Network Appliance www.netapp.com
NIR-Online www.nir-online.de
Novell www.novell.com
Objective partner www.objective-partner.de
ORACLE Germany www.oracle.com
ORGA www.orga.de
PAS4IT www.pas4it.de
Plaut Consulting www.plaut.de
Promerit Technologies www.promerit-technologies.com
Psion Teklogix www.teklogix.de
Redwood Software Germany www.redwood.com
RWD Technologies Germany www.rwd.com
SAP www.sap.com
Secude Global Consulting www.secude.com
SecurIntegration www.securintegration.de
SPRO-IT www.spro-it.de
Sun Microsystems www. de.sun.com
Symantec Germany www.symantec.de
Syskoplan www.syskoplan.de
Tata Consultancy Services www.tcs.com
TDS IT Consulting www.tds.de
Teradata www.teradata.com
Thales Information Systems www.thalesgroup.com
Tidal Software www.tidalsoftware.com
T-Systems Enterprises Service www.t-systems.de
UC4 Software www.uc4.com
Unisys Germany www.unisys.com
Vistex www.vistex.com
VM Ware www.vmware.com
Voice Objects www.voiceobjects.com
Wipro Technologies www.wipro.com
WorkShare www.workshare.com
xft www.xft.de

* We do not guarantee that this is complete.

Header Data


Release Status:	Released for Customer
Released on:	30.11.2010 08:47:30
Master Language:	German
Priority:	Recommendations/additional info
Category:	Consulting
Primary Component:	XX-SER-GEN Please use note 1433157 for finding the right component