SAP Note 13807 - Analyzing Correction & Transport System problems

Symptom:

The information you provided the SAP Hotline about your reported
problem is not sufficient to guarantee fast processing.

Cause and prerequisites

This note should help you speed up the processing of your
reported problem.

Solution
You have to find the information that the Correction and Transport
System writes to its logs and provide it to the SAP Hotline.
Please fill out the form below and send it to the SAP Hotline, along
with the relevant log excerpts.

--> At operating system level.......................................

o Which action caused the problem (termination, error message) ?

.____________________________________________________________________.

o How was this action started (e.g. tp import C11K900001 P11 u1) ?

.____________________________________________________________________.

o Are other SAP systems connected in the network ?

.____________________________________________________________________.

o Under UNIX, analyze the errors by examining the following:

a. /usr/sap/trans/log/SLOG*
b. /usr/sap/trans/log/LOG
c. /usr/sap/trans/log/<>?9nnnnn.
= source SID
= target SID
? = Abbreviation for import step
(fourth column in SLOG in lines with ERROR
)
d. grep /usr/sap/trans/bin/T_hugo
e. ls -ltr /usr/sap/trans/bin

Extract the relevant portions for the SAP Hotline.

o Under WINDOWS NT, analyze the errors by examining the following:

a. \usr\sap\trans\log\SLOG*
b. \usr\sap\trans\log\LOG
c. \usr\sap\trans\log\<>?9nnnnn.
= source SID
= target SID
? = Abbreviation for import step
(fourth column in SLOG in lines with ERROR
)
d. dir /OD \usr\sap\trans\bin

Extract the relevant portions for the SAP Hotline.

--> In the R/3 System ................................................

o Transaction SM37: are there any terminated batch jobs for user DDIC?
If so, what is the complete text of the job log(s)?
Please find the section relevant to the time in question in the local system log.

Additional key words

r3sl